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FAQ's
Because wellness should feel luxurious, not confusing.
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Technical Support
I’m unable to upload my ID or medical information.
Ensure your file meets the upload requirements. If the problem remains, contact support and we can securely collect your documents another way.
How can I reach technical support?
You can contact our support team directly through the Help section of your Cabana dashboard or by emailing support@trycabana.com.
My dashboard or consultation form isn’t loading properly.
Try refreshing the page, clearing your browser’s cache, or switching to a different browser or device. If the issue continues, reach out to our technical team.
My tracking link isn’t updating.
Sometimes tracking updates are delayed by the carrier. Allow 24 hours for the system to refresh. If there’s still no progress, contact us and we’ll verify the shipment status.
I can’t schedule or join my consultation.
Check your email for the correct link or log into your Cabana dashboard. If the link isn’t working, contact our concierge support and we’ll promptly send a new one.
I’m seeing an error message while using the site.
Take a screenshot of the error message and note what you were doing when it appeared. Send those details to our technical team through your Cabana account.
My payment isn’t going through. What should I check?
Confirm that your payment information is correct and that your card has sufficient funds. You may also try another card or payment method. If it still fails, our concierge team can look into the issue for you.
I’m having trouble signing into my Cabana account. What should I do?
First, double-check that your email and password are entered correctly. If the issue persists, select “Forgot Password” to reset your credentials. For continued access issues, contact our support team for assistance.
I didn’t receive my verification or confirmation email.
Please check your spam or promotions folder. If you still don’t see it, add Cabana to your safe-sender list and request the email again through your account.
Technical Support
I’m unable to upload my ID or medical information.
Ensure your file meets the upload requirements. If the problem remains, contact support and we can securely collect your documents another way.
How can I reach technical support?
You can contact our support team directly through the Help section of your Cabana dashboard or by emailing support@trycabana.com.
My dashboard or consultation form isn’t loading properly.
Try refreshing the page, clearing your browser’s cache, or switching to a different browser or device. If the issue continues, reach out to our technical team.
My tracking link isn’t updating.
Sometimes tracking updates are delayed by the carrier. Allow 24 hours for the system to refresh. If there’s still no progress, contact us and we’ll verify the shipment status.
I can’t schedule or join my consultation.
Check your email for the correct link or log into your Cabana dashboard. If the link isn’t working, contact our concierge support and we’ll promptly send a new one.
I’m seeing an error message while using the site.
Take a screenshot of the error message and note what you were doing when it appeared. Send those details to our technical team through your Cabana account.
My payment isn’t going through. What should I check?
Confirm that your payment information is correct and that your card has sufficient funds. You may also try another card or payment method. If it still fails, our concierge team can look into the issue for you.
I’m having trouble signing into my Cabana account. What should I do?
First, double-check that your email and password are entered correctly. If the issue persists, select “Forgot Password” to reset your credentials. For continued access issues, contact our support team for assistance.
I didn’t receive my verification or confirmation email.
Please check your spam or promotions folder. If you still don’t see it, add Cabana to your safe-sender list and request the email again through your account.
Technical Support
I’m unable to upload my ID or medical information.
Ensure your file meets the upload requirements. If the problem remains, contact support and we can securely collect your documents another way.
How can I reach technical support?
You can contact our support team directly through the Help section of your Cabana dashboard or by emailing support@trycabana.com.
My dashboard or consultation form isn’t loading properly.
Try refreshing the page, clearing your browser’s cache, or switching to a different browser or device. If the issue continues, reach out to our technical team.
My tracking link isn’t updating.
Sometimes tracking updates are delayed by the carrier. Allow 24 hours for the system to refresh. If there’s still no progress, contact us and we’ll verify the shipment status.
I can’t schedule or join my consultation.
Check your email for the correct link or log into your Cabana dashboard. If the link isn’t working, contact our concierge support and we’ll promptly send a new one.
I’m seeing an error message while using the site.
Take a screenshot of the error message and note what you were doing when it appeared. Send those details to our technical team through your Cabana account.
My payment isn’t going through. What should I check?
Confirm that your payment information is correct and that your card has sufficient funds. You may also try another card or payment method. If it still fails, our concierge team can look into the issue for you.
I’m having trouble signing into my Cabana account. What should I do?
First, double-check that your email and password are entered correctly. If the issue persists, select “Forgot Password” to reset your credentials. For continued access issues, contact our support team for assistance.
I didn’t receive my verification or confirmation email.
Please check your spam or promotions folder. If you still don’t see it, add Cabana to your safe-sender list and request the email again through your account.