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FAQ's
Because wellness should feel luxurious, not confusing.
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Privacy & Security
Is my medical information shared with anyone?
No. Your information is only shared with licensed providers involved in your care. We do not sell or distribute your data to third parties.
Are my orders discreet?
Absolutely. Every package is shipped in plain, unbranded packaging that does not reveal its contents or your treatment type.
Do you store my medical history?
Yes. Your medical history and treatment records are securely stored to support ongoing care and ensure continuity with your provider.
How do you keep my payment details secure?
All payments are processed through trusted, PCI compliant partners. Cabana does not store full credit card information on our servers.
How long is my data kept?
Your information is retained in accordance with medical record retention laws and state requirements.
Can I request a copy of my records?
Yes. You may request a copy of your medical records through the support team. We will provide them in a secure and compliant format.
How can I update or remove my personal information?
You can update most details directly in your Cabana dashboard. If you need to remove or correct protected medical information, contact our support team for assistance.
Is my communication with providers private?
Yes. All messages, consultation notes, and medical discussions occur within a secure platform that protects your confidentiality.
What should I do if I suspect suspicious activity on my account?
Change your password right away and contact our support team.
How does Cabana protect my personal information?
Your data is safeguarded using secure, encrypted systems designed to meet strict healthcare standards. All medical information is handled in compliance with HIPAA regulations.
Privacy & Security
Is my medical information shared with anyone?
No. Your information is only shared with licensed providers involved in your care. We do not sell or distribute your data to third parties.
Are my orders discreet?
Absolutely. Every package is shipped in plain, unbranded packaging that does not reveal its contents or your treatment type.
Do you store my medical history?
Yes. Your medical history and treatment records are securely stored to support ongoing care and ensure continuity with your provider.
How do you keep my payment details secure?
All payments are processed through trusted, PCI compliant partners. Cabana does not store full credit card information on our servers.
How long is my data kept?
Your information is retained in accordance with medical record retention laws and state requirements.
Can I request a copy of my records?
Yes. You may request a copy of your medical records through the support team. We will provide them in a secure and compliant format.
How can I update or remove my personal information?
You can update most details directly in your Cabana dashboard. If you need to remove or correct protected medical information, contact our support team for assistance.
Is my communication with providers private?
Yes. All messages, consultation notes, and medical discussions occur within a secure platform that protects your confidentiality.
What should I do if I suspect suspicious activity on my account?
Change your password right away and contact our support team.
How does Cabana protect my personal information?
Your data is safeguarded using secure, encrypted systems designed to meet strict healthcare standards. All medical information is handled in compliance with HIPAA regulations.
Privacy & Security
Is my medical information shared with anyone?
No. Your information is only shared with licensed providers involved in your care. We do not sell or distribute your data to third parties.
Are my orders discreet?
Absolutely. Every package is shipped in plain, unbranded packaging that does not reveal its contents or your treatment type.
Do you store my medical history?
Yes. Your medical history and treatment records are securely stored to support ongoing care and ensure continuity with your provider.
How do you keep my payment details secure?
All payments are processed through trusted, PCI compliant partners. Cabana does not store full credit card information on our servers.
How long is my data kept?
Your information is retained in accordance with medical record retention laws and state requirements.
Can I request a copy of my records?
Yes. You may request a copy of your medical records through the support team. We will provide them in a secure and compliant format.
How can I update or remove my personal information?
You can update most details directly in your Cabana dashboard. If you need to remove or correct protected medical information, contact our support team for assistance.
Is my communication with providers private?
Yes. All messages, consultation notes, and medical discussions occur within a secure platform that protects your confidentiality.
What should I do if I suspect suspicious activity on my account?
Change your password right away and contact our support team.
How does Cabana protect my personal information?
Your data is safeguarded using secure, encrypted systems designed to meet strict healthcare standards. All medical information is handled in compliance with HIPAA regulations.