Who We Are (and Who We’re Not)
Cabana is not a medical provider. We connect you with licensed third-party clinicians and pharmacies who provide medical consultations and prescription fulfillment. These clinicians operate independently and make all treatment decisions. We are not responsible for their use of your information.
We do not sell your personal information. Full stop.
Who Can Use Cabana LLC
Cabana is intended for users in the United States, in the states where our service is available (see Terms of Service for details). We do not knowingly collect information from anyone under 18.
What We Collect and Why
Personal Information
When you sign up, we may collect:
Name, birthdate, contact info
Photo ID and verification details
Preferences or goals related to treatment
You may also provide personal details when contacting our concierge team or filling out forms.
Health Information
You may share:
Medical history and symptoms
Lifestyle details
Images or videos for clinician review
This data is used strictly for treatment and coordination with licensed providers and pharmacies.
We may de-identify this data for research and service improvement, but never in a way that could be traced back to you.
Payments
Payments are securely processed via Stripe. We do not store your payment data. You can review Stripe’s privacy policy at their website.
Technical + Behavioral Data
We use cookies and analytics to improve your experience. This may include:
Device type and browser
IP address and location
Site activity (pages viewed, time spent)
Analytics tools like Google Analytics and Facebook Pixel
You can adjust your browser settings to control or disable cookie use.
How We Use Your Information
We may use your information to:
Deliver care and support
Facilitate prescriptions and clinical consultations
Improve our website and services
Personalize your experience
Respond to messages or requests
Prevent fraud and abuse
Comply with legal obligations
We do not use health data for marketing without your consent.
Who We Share With
We may share your information with:
Medical providers and pharmacies involved in your care
Trusted vendors (hosting, analytics, etc.)
Regulators or law enforcement, if required
Buyers or successors in the event of an acquisition
We do not sell or rent your information. Ever.
Your Rights
You have the right to:
Access and update your information
Request deletion (as permitted by law)
Opt out of marketing
File a complaint if your privacy rights are violated
To make a request, email us at privacy@trycabana.com
California Residents
If you live in California, you may have rights under the California Consumer Privacy Act (CCPA), including:
Knowing what data we collect and how we use it
Requesting access or deletion
Opting out of data sharing
Protection from discrimination for exercising your rights
We may verify your identity before acting on requests.
Data Security
We use AES-256 encryption, SSL, secure hosting, and strict access controls to protect your information both in transit and at rest.
Data Retention
We keep your data only as long as needed for:
Providing services
Complying with regulations
Improving the Cabana experience
When it’s no longer needed, we delete or anonymize it.
Cookies & Tracking Tools
We use cookies and web beacons to:
Improve performance
Remember preferences
Deliver relevant marketing
Analyze usage patterns
You can manage cookie settings in your browser.
Policy Updates
We may update this Privacy Policy occasionally. When we do, we’ll change the “Effective Date” and notify you if required.
Contact Us
Cabana Privacy Team
8 The Green #23302
Dover, DE, USA 19901
privacy@trycabana.com