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FAQ's
Because wellness should feel luxurious, not confusing.
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Shipping and Delivery
My package is delayed or missing. What should I do?
If your tracking link hasn’t updated or your order hasn’t arrived within the expected timeframe, contact our support team through your Cabana account.
How long does delivery take?
Once your prescription is approved and processed, most orders arrive within 3 to 7 business days.
How does Cabana handle shipping?
All approved prescriptions are shipped directly from our partner pharmacies using reliable, trackable shipping services. Each order is packaged discreetly to protect your privacy.
Where do you ship?
Cabana currently ships to eligible addresses within the United States.
Do you offer express shipping?
In select areas, we may offer expedited shipping options for an additional fee.
Do you ship internationally?
At this time, Cabana’s prescription services are limited to the United States.
Is shipping discreet?
Always. Every Cabana order arrives in plain, unmarked packaging without any identifiable branding.
What if I’m not home to receive my delivery?
Most packages do not require a signature and can be safely left at your door or mailbox.
Will I receive tracking information?
Yes. As soon as your order ships, you’ll receive an email with your tracking details.
Orders and Returns
Can I track my order?
Absolutely. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Will my order be shipped discreetly?
Yes. All Cabana packages are shipped in plain, unbranded packaging to ensure complete privacy.
How long will it take to receive my order?
Most orders ship within a few business days after approval. Delivery times vary by location, but you’ll receive tracking updates once your order is on its way.
How do I place an order?
After your consultation and provider approval, your prescribed treatment will be added to your Cabana account. Simply confirm your order, and we’ll handle the rest.
What if my order arrives damaged or incorrect?
If your order is damaged, incomplete, or incorrect, contact our support team within 7 days of delivery. We’ll review the issue and arrange a replacement or resolution.
What if my order is delayed or hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, reach out to our support team through your Cabana account.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact our support team as soon as possible to make changes.
Do you offer refunds?
Refunds are only available in special cases such as duplicate charges or an order error on our end. If you believe there’s been a billing issue, contact our support team.
Can I cancel my order?
Orders can only be canceled before they are processed by the pharmacy. If you need to cancel, please reach out to us right away through your Cabana account.
What if I no longer want to continue my treatment?
You may pause or discontinue future refills anytime by managing your subscription settings in your Cabana account or by contacting our concierge team for assistance.
Can I return or exchange my order?
Due to the nature of prescription-based treatments, all sales are final once processed. We cannot accept returns or exchanges for safety and regulatory reasons.
Shipping and Delivery
My package is delayed or missing. What should I do?
If your tracking link hasn’t updated or your order hasn’t arrived within the expected timeframe, contact our support team through your Cabana account.
How long does delivery take?
Once your prescription is approved and processed, most orders arrive within 3 to 7 business days.
How does Cabana handle shipping?
All approved prescriptions are shipped directly from our partner pharmacies using reliable, trackable shipping services. Each order is packaged discreetly to protect your privacy.
Where do you ship?
Cabana currently ships to eligible addresses within the United States.
Do you offer express shipping?
In select areas, we may offer expedited shipping options for an additional fee.
Do you ship internationally?
At this time, Cabana’s prescription services are limited to the United States.
Is shipping discreet?
Always. Every Cabana order arrives in plain, unmarked packaging without any identifiable branding.
What if I’m not home to receive my delivery?
Most packages do not require a signature and can be safely left at your door or mailbox.
Will I receive tracking information?
Yes. As soon as your order ships, you’ll receive an email with your tracking details.
Orders and Returns
Can I track my order?
Absolutely. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Will my order be shipped discreetly?
Yes. All Cabana packages are shipped in plain, unbranded packaging to ensure complete privacy.
How long will it take to receive my order?
Most orders ship within a few business days after approval. Delivery times vary by location, but you’ll receive tracking updates once your order is on its way.
How do I place an order?
After your consultation and provider approval, your prescribed treatment will be added to your Cabana account. Simply confirm your order, and we’ll handle the rest.
What if my order arrives damaged or incorrect?
If your order is damaged, incomplete, or incorrect, contact our support team within 7 days of delivery. We’ll review the issue and arrange a replacement or resolution.
What if my order is delayed or hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, reach out to our support team through your Cabana account.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact our support team as soon as possible to make changes.
Do you offer refunds?
Refunds are only available in special cases such as duplicate charges or an order error on our end. If you believe there’s been a billing issue, contact our support team.
Can I cancel my order?
Orders can only be canceled before they are processed by the pharmacy. If you need to cancel, please reach out to us right away through your Cabana account.
What if I no longer want to continue my treatment?
You may pause or discontinue future refills anytime by managing your subscription settings in your Cabana account or by contacting our concierge team for assistance.
Can I return or exchange my order?
Due to the nature of prescription-based treatments, all sales are final once processed. We cannot accept returns or exchanges for safety and regulatory reasons.
Shipping and Delivery
My package is delayed or missing. What should I do?
If your tracking link hasn’t updated or your order hasn’t arrived within the expected timeframe, contact our support team through your Cabana account.
How long does delivery take?
Once your prescription is approved and processed, most orders arrive within 3 to 7 business days.
How does Cabana handle shipping?
All approved prescriptions are shipped directly from our partner pharmacies using reliable, trackable shipping services. Each order is packaged discreetly to protect your privacy.
Where do you ship?
Cabana currently ships to eligible addresses within the United States.
Do you offer express shipping?
In select areas, we may offer expedited shipping options for an additional fee.
Do you ship internationally?
At this time, Cabana’s prescription services are limited to the United States.
Is shipping discreet?
Always. Every Cabana order arrives in plain, unmarked packaging without any identifiable branding.
What if I’m not home to receive my delivery?
Most packages do not require a signature and can be safely left at your door or mailbox.
Will I receive tracking information?
Yes. As soon as your order ships, you’ll receive an email with your tracking details.
Orders and Returns
Can I track my order?
Absolutely. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Will my order be shipped discreetly?
Yes. All Cabana packages are shipped in plain, unbranded packaging to ensure complete privacy.
How long will it take to receive my order?
Most orders ship within a few business days after approval. Delivery times vary by location, but you’ll receive tracking updates once your order is on its way.
How do I place an order?
After your consultation and provider approval, your prescribed treatment will be added to your Cabana account. Simply confirm your order, and we’ll handle the rest.
What if my order arrives damaged or incorrect?
If your order is damaged, incomplete, or incorrect, contact our support team within 7 days of delivery. We’ll review the issue and arrange a replacement or resolution.
What if my order is delayed or hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, reach out to our support team through your Cabana account.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact our support team as soon as possible to make changes.
Do you offer refunds?
Refunds are only available in special cases such as duplicate charges or an order error on our end. If you believe there’s been a billing issue, contact our support team.
Can I cancel my order?
Orders can only be canceled before they are processed by the pharmacy. If you need to cancel, please reach out to us right away through your Cabana account.
What if I no longer want to continue my treatment?
You may pause or discontinue future refills anytime by managing your subscription settings in your Cabana account or by contacting our concierge team for assistance.
Can I return or exchange my order?
Due to the nature of prescription-based treatments, all sales are final once processed. We cannot accept returns or exchanges for safety and regulatory reasons.